Where can I find the full terms and conditions for CenturyLink's residential services?

The full terms and conditions for CenturyLink's residential services can be found on our website. You can access the document by navigating to the Legal section. Additionally, the terms and conditions are provided during the sign-up process and on your service agreement.

Are there any early termination fees associated with CenturyLink's residential services?

Early termination fees may apply to certain CenturyLink residential services, depending on the terms of your service agreement. These fees are outlined in the terms and conditions and may vary based on the service plan you have chosen. It's important to review the terms and conditions carefully to understand any applicable fees and your obligations.

Can I make changes to my CenturyLink residential service plan without incurring additional fees or penalties?

The ability to make changes to your CenturyLink residential service plan without incurring additional fees or penalties depends on the specific terms of your service agreement. Some plans may allow for changes without penalties, while others may have restrictions or fees associated with plan modifications. Review your terms and conditions for detailed information on plan changes.

What are my responsibilities as a CenturyLink residential customer regarding equipment and network usage?

As a CenturyLink residential customer, you are responsible for using the provided equipment and network services in compliance with the terms and conditions, which include acceptable use policies, equipment care, and return policies. Additionally, customers must not engage in activities that violate any laws, infringe on others' rights, or cause harm to the network or other users.

How does CenturyLink handle customer privacy and data protection in its residential terms and conditions?

CenturyLink is committed to protecting customer privacy and data in accordance with applicable laws and regulations. Our residential terms and conditions include details on how we collect, use, and share customer information, as well as the measures we take to safeguard your data. For more information on our privacy practices, please refer to our Privacy Policy, which is available on our website.

Terms and Conditions | CenturyLinkQuote.com

CenturyLink terms & conditions

Simply Unlimited Internet

*The CTL Fee is the Facility Relocation Cost Recovery Fee. This is neither a tax nor required by law but set by CenturyLink and may change. For information about taxes and fees, visit centurylink.com/ feesandtaxes.

Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see centurylink.com/internetpolicy for more information.

Service is not available everywhere. Offer is available to qualifying customers only. Limited time offer. Monthly service rate, leased equipment rates, installation and constructions fees, taxes, and fees are subject to change and, if any changes are made to existing CenturyLink accounts in any manner, all prior discounts will be void. Equipment: Customers may provide their own compatible equipment, lease from CenturyLink (up to $17/mo.), or one-time purchase (up to $200 + tax). Installation: A one-time installation fee may apply depending on network technology at customer location: Standard installation fee up to $25 (technician completes work outside of location and customer installs equipment /connects devices inside) or technician installation fee up to $149 (technician completes work outside of location and installs equipment /connects devices inside). Construction: For new Internet installations, construction charges apply (“Construction Charges”). Customers will pay $500 unless the total cost equals or exceeds $1,000, and in that case, Customer will be responsible to pay the entire amount of Construction Charges, which usually does not exceed $2,000. Customers must approve Construction Charges before work begins; either party may cancel with no further obligations. Billing: Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept Internet Subscriber Agreement prior to using service (see centurylink.com/eula). To receive advertised rate, customer must enroll in paperless billing and agree to not receive a paper invoice from CenturyLink. If paperless billing is cancelled or not activated in a timely manner, the then-current standard monthly rate will apply. Customer may access their monthly invoice in My CenturyLink online account. Customers who elect to receive a paper bill will be charged $2 for each applicable monthly bill. Postpay: A credit check or deposit may apply. Prepay: Service will begin on the date your order is completed and full payment is processed through your choice of bank account (via ACH payment), debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. See centurylink.com/feesandtaxes for applicable taxes and fees. Additional restrictions apply.

Centurylink Fiber Internet Up to 940 Mbps

Although our fiber service usually means 100% fiber-optic network to your location, in limited circumstances CenturyLink may need to deploy alternative technologies coupled with a non-fiber connection from a certain point (usually the curb) to your location in order to provide the advertised download speeds.

Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download/upload speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see centurylink.com/internetpolicy for more information.

Limited availability. Service and rate in select locations only. Offer available to qualifying customers only. Limited time offers. Monthly service rate, leased equipment rates, installation and construction fees, taxes and fees are subject to change and, if any changes are made to existing CenturyLink accounts in any manner, all prior discounts will be void. WiFi Equipment: CenturyLink-provided leased WiFi equipment is included in the service and must be returned upon termination of service. Installation: Offer includes technician installation at customer’s eligible location. Construction: For certain, new Internet installations, construction charges may apply (“Construction Charges”). CenturyLink will absorb the first $1,500 of the Construction Charges; customer will be responsible for Construction Charges to the extent they exceed $1,500, usually no more than an additional $2,000. Customers must approve Construction Charges before work begins; either party may cancel with no further obligations. Billing: Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept Internet Subscriber Agreement prior to using service (see centurylink.com/eula). To receive advertised rate, customer must enroll in paperless billing and agree to not receive a paper invoice from CenturyLink. If paperless billing is cancelled or not activated in a timely manner, the then-current standard monthly rate will apply. Customer may access their monthly invoice in My CenturyLink online account. Customers who elect to receive a paper bill will be charged $2 for each applicable monthly bill. Postpay: A credit check or deposit may apply. Prepay: Service will begin on the date your order is completed and full payment is processed through your choice of bank account (via ACH payment), debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. See centurylink.com/feesandtaxes for applicable taxes and fees. Additional restrictions apply.

Simply Unlimited Internet + Simply Unlimited Phone

Services are not available everywhere. Offer is available to qualifying customers only. Limited time offer. Monthly service rate, leased equipment rates, installation and construction fees, and taxes and fees, are subject to change and, if any changes are made to existing CenturyLink accounts in any manner, all prior discounts will be void. Additional restrictions apply.

Internet: Equipment: Customers may provide their own compatible equipment, lease from CenturyLink (up to $17/mo.), or one-time purchase (up to $200 + tax). Installation: A one-time installation fee may apply depending on network technology at customer location: Standard installation fee up to $25 (technician completes work outside of location and customer installs equipment /connects devices inside) or technician installation fee up to $149 (technician completes work outside of location and installs equipment /connects devices inside). Construction: For new Internet installations, construction charges may apply (“Construction Charges”). Customers will pay $500 unless the total cost equals or exceeds $1,000, and in that case, Customer will be responsible to pay the entire amount of Construction Charges, which usually does not exceed $2,000. Customers must approve Construction Charges before work begins; either party may cancel with no further obligations. Billing: Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept Internet Subscriber Agreement prior to using service (see centurylink.com/eula). To receive advertised rate, customer must enroll in paperless billing and agree to not receive a paper invoice from CenturyLink. If paperless billing is cancelled or not activated in a timely manner, the then-current standard monthly rate will apply. Customer may access their monthly invoice in My CenturyLink online account. Customers who elect to receive a paper bill will be charged $2 for each applicable monthly bill. Postpay: A credit check or deposit may apply. Prepay: Service will begin on the date your order is completed and full payment is processed through your choice of bank account (via ACH payment), debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer.

Unlimited Nationwide Calling: A credit check or deposit may apply. Service applies to one residential phone line with direct-dial, local and nationwide long distance voice calling from home phone, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (including dial-up Internet connections, data services, and facsimile; each may be billed at $0.10 per minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage will be monitored for compliance and service may be suspended/terminated for non-compliance. If usage consistently exceeds 5,000 minutes/mo., customer may be moved to another plan. International calling billed separately. Voice service is governed by tariffs, terms of service, or terms and conditions posted at centurylink.com/terms.

Fiber Internet up to 940 Mbps + Simply Unlimited Phone

Limited availability. Service and rate in select locations only. Offer available to qualifying customers only. Limited time offer. Monthly service rate, leased equipment rates, installation and construction fees, taxes and fees, are subject to change and, if any changes are made to existing CenturyLink accounts in any manner, all prior discounts will be void. Additional restrictions apply.

Internet: WiFi Equipment: CenturyLink-provided leased WiFi equipment is included in the service and must be returned upon termination of service. Installation: Offer includes technician installation at customer’s eligible location. Construction: For certain, new Internet installations, construction charges may apply (“Construction Charges”). CenturyLink will absorb the first $1,500 of the Construction Charges; customer will be responsible for Construction Charges to the extent they exceed $1,500, usually no more than an additional $2,000. Customers must approve Construction Charges before work begins; either party may cancel with no further obligations. Billing: Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept Internet Subscriber Agreement prior to using service (see centurylink.com/eula). To receive advertised rate, customer must enroll in paperless billing and agree to not receive a paper invoice from CenturyLink. If paperless billing is cancelled or not activated in a timely manner, the then-current standard monthly rate will apply. Customer may access their monthly invoice in My CenturyLink online account. Customers who elect to receive a paper bill will be charged $2 for each applicable monthly bill. Postpay: A credit check or deposit may apply. Prepay: Service will begin on the date your order is completed and full payment is processed through your choice of bank account (via ACH payment), debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer.

Unlimited Nationwide Calling: A credit check or deposit may apply. Service applies to 1 residential phone line with direct-dial, local and nationwide long-distance voice calling from home phone, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (each may be billed at $0.10/minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage will be monitored for compliance and service may be suspended/terminated for noncompliance. If usage consistently exceeds 5,000 minutes/mo., customer may be moved to another plan. International calling billed separately. Voice service is governed by tariffs, terms of service, or terms and conditions posted at centurylink.com/terms.

Simply Unlimited Phone with Unlimited Nationwide Calling

*The CTL Fees are Facility Relocation Cost Recovery Fee, Property Tax Recovery Fee, and Federal Regulatory Recovery Fee. These are neither taxes nor required by law but set by CenturyLink and may change. For information about taxes and fees, visit centurylink.com/feesandtaxes. Service is not available everywhere. Available to new qualifying, residential customers. Limited time offer. Monthly service rate and taxes and fees, are subject to change and, if any changes are made to existing CenturyLink accounts in any manner, all prior discounts will be void. Customers who elect to receive a paper bill will be charged $2 for each applicable monthly bill. A credit check or deposit may apply. Voice service is governed by tariffs, terms of service, or terms and conditions posted at centurylink.com/terms. Additional restrictions may apply. Service applies to one residential phone line with direct-dial, local and nationwide long distance voice calling from home phone, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (including dial-up Internet connections, data services, and facsimile; each may be billed at $0.10 per minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage will be monitored for compliance and service may be suspended/terminated for non-compliance. If usage consistently exceeds 5,000 minutes/mo., customer may be moved to another plan. International calling billed separately.

DIRECTV

DIRECTV service is subject to Residential Terms of Service, Equipment Lease Agreement, Privacy Policy, and other terms and conditions. You can find these at directv.com/legal/. The account holder must be a residential customer, age 18 or older and located in the U.S. (excluding Puerto Rico and U.S.V.I.). Offer availability may vary by area, residence type, and purchase method.

You’ll need a compatible device and internet connection (data charges may apply). We recommend at least 25Mbps internet for the best viewing experience. A valid credit card is required. Pricing: ENTERTAINMENT $104.99, OPTIMO MÁS $99.99, CHOICE $133.98, ULTIMATE $163.98, PREMIER $208.98 for 2 years. After that, your service automatically renews each month at the regular monthly price and will be charged to the payment method on file unless you cancel. Prices shown are for the base package plus a required $10/mo. Gemini lease fee and, for CHOICE or higher, a Regional Sports Fee up to $23.99/mo. Each additional device costs $10/mo. Additional Fees & Taxes: Other fees and charges may apply based on your selections. You will also be charged for any applicable state and local taxes. See directv.com/directv-fees/ for more details.

Equipment Non-Return Fees: If you cancel service, you must return all leased devices to avoid a $120 non-return fee for each device not returned.

Regional Sports & Local Channels: Select available regional sports are included with the CHOICE package and higher. Channels vary by package and where you live. Your device may need to be in your billing area to watch certain programming. Limits: Some programming may be blacked out in your area.

Premium Channels Offer: First 3 mos. of HBO Max, Paramount+ with SHOWTIME, STARZ, MGM+ and Cinemax  are included with ENTERTAINMENT through ULTIMATE packages. Customers selecting PREMIER pkg only receive MGM+ for first 3 mos. HBO Max: Access HBO Max through HBO Max app or hbomax.com with your DIRECTV log-in credentials. Visit directv.com to verify/create your account. Use of HBO Max is subject to its own terms and conditions, see hbomax.com/terms-of-use for details. To learn more, visit directv.com/hbomax. 

Paramount+ with SHOWTIME: Access Paramount+ with SHOWTIME streaming plan through Paramount+ app or paramountplus.com with your DIRECTV log-in credentials. Visit directv.com to verify/create your account. Use of Paramount+ is subject to its own terms and conditions, see viacomcbs.legal/us/en/pplus/sub-terms for details. Access to Paramount+ requires a subscription to Paramount+ with SHOWTIME and access to your local CBS affiliate. To learn more, visit directv.com/paramountplussho.  General Terms: Programming and content subj. to change. Offer requires account to stay in good standing. Upon cancellation of your video service you may lose access to Max and Paramount+. Cancel your premium channels online at directv.com or by phone at 800-531-5000. If you cancel your service, you will no longer be eligible for this offer.  Limits: Access to one Max account and one Paramount+ account per DIRECTV account holder. May not be stackable w/other offers, credits or discounts. HBO Max and related elements are property of Home Box Office, Inc. 

Cinemax and related channels and service marks are the property of Home Box Office, Inc. Paramount+ with Showtime ©2026 Paramount Skydance Corporation. SHOWTIME and related marks are trademarks of Showtime Networks Inc. Paramount+ and related marks are trademarks of Paramount Pictures Corporation. Individual programs, devices and marks are the property of their respective owners. Starz and related channels and service marks are the property of Starz Entertainment, LLC. Visit starz.com for airdates/times. MGM+ is a trademark of Metro-Goldwyn-Mayer Lion Corp.  

ESPN Unlimited, DISNEY+, and HULU: Must be 18+. This will not replace any existing Disney+, Hulu, ESPN Unlimited, or Disney bundle subscription you may already have. One offer per account. Subject to Disney+, ESPN Unlimited, and Hulu Subscriber Agreement. © 2025 Disney and its related entities.

DIRECTV Service Terms: Service is subject to our terms and conditions. Taxes, extra fees, add-on programming (like premium channels), DIRECTV Tech Protect (www.directv.com/techprotect), equipment lease fees, and one-time charges aren’t covered by the two-year price guarantee. Visit directv.com/legal/ or call us for the full details.

We may change programming, terms, and restrictions at any time without notice. See directv.com for details. Offers and pricing may vary by location and could change if you move.

DISH Network

Offer for new and qualifying former customers only.

Qualification: Requires credit qualification and 2-year commitment. Upfront activation and/or receiver upgrade fees may apply based on credit qualification. Offer ends 4/7/2026.

2-Year Commitment: Early termination fee of $20/mo. remaining applies if you cancel early.

Included in 2-year price guarantee at $94.99 advertised price: America's Top 120 programming package, local channels, HD service fees, and Hopper Duo for 1 TV.

Included in 2-year price guarantee for additional cost: Programming package equipment upgrades ($104.99 for AT120+ with a Hopper 3 and 1 additional TV included, $114.99 for AT200 with a Hopper 3 and 2 additional TVs included, $124.99 for AT250 with a Hopper 3 and 3 additional TVs included), monthly fees for upgraded or additional receivers ($5-7 per additional TV, receivers with additional functionality may be $10-15).

NOT included in 2-year price guarantee or advertised price (and subject to change): Taxes & surcharges, add-on programming (including premium channels), DISH Protect, and transactional fees.

After 2 years the then-market price for programming packages applies (currently $104.99/mo. for AT120, $109.99/mo. for AT120+, $119.99/mo. for AT200, $129.99/mo. for AT250) and equipment fees.

Other: All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. After 6 mos., if selected, you will be billed $12.99/mo. for DISH Protect unless you call to cancel. After 2 years, then-current everyday prices for all services apply. For business customers, additional monthly fees may apply. Free standard professional installation only.

Premium channels 3 mos. free: After 3 mos., you will be billed $30/mo. for Paramount+ with SHOWTIME, Starz and DISH Movie Pack unless you call or go online to cancel.

Remote: The DISH Voice Remote requires internet-connected Hopper, Joey or Wally device. Customer must press the Voice Remote button to activate the feature.

Smart HD DVR included: Prices include Hopper Duo for qualifying customers. Hopper, Hopper w/Sling or Hopper 3 $5/mo. more. Upfront fees may apply based on credit qualification.

DISH Anywhere: Watching live and recorded TV anywhere requires an internet-connected Hopper w/Sling or Hopper 3 and compatible mobile device.

4K: Watching 4K requires a 4K TV

Autohop: Commercial skip feature is available at varying times, starting the day after airing, for select primetime shows on ABC, CBS, FOX, and NBC recorded with PrimeTime Anytime.

Reliability Guarantee: Limited time offer, subject to change. Available only to new or returning former customers. Guarantee covers signal loss outages due to normal weather and/or technical issues. Does not cover signal loss outages due to user error. Does not cover changes in programming content. To receive outage credits, you must contact DISH customer service by phone or chat within 72 hours of the outage. Upon verifying the outage, DISH will issue bill credits in daily increments from the time of the outage until the outage is restored. Not available to DISH Outdoors customers.

©2026 DISH Network LLC. All rights reserved. SHOWTIME and related marks are trademarks of Showtime Networks Inc. Paramount+ and related marks are trademarks of Paramount Pictures Corporation. Individual programs, devices and marks are the property of their respective owners.

USDish is an authorized retailer of DISH Network L.L.C. DISH, DISH Network and DISH Network logos are trademarks, registered trademarks and/or service marks of DISH Network L.L.C. and/or its affiliate(s). The DISH Network trademarks, registered trademarks and/or service marks are used under license of DISH Network L.L.C. and/or its affiliate(s). 5202 W. Douglas Corrigan Way, Ste 300, Salt Lake City, UT 84116.